Customer Assistance

Contact Customer Service

Questions? Contact Tea Guys Monday-Friday between 9:00 am – 5:00 pm EST

(800) 282-2859 toll-free
(413) 303-0137 local


24 hours a day at
(800) 282-2859 toll-free
(413) 303-0137 local
(800) 282-2859
Tea Guys, LLC
110 Christian Lane
Whately, MA 01093

Sales Tax

There is no sales tax on tea. Tea accessories are subject to a 6% sales tax for shipments within Massachusetts.


We accept all major credit cards through our secure website: Visa, MasterCard, Discover and American Express.

Gift Wrap

Most items can be gift wrapped at your request for an additional $5.00 per box. Gift items are either wrapped or presented in an attractive Tea Guys gift box. Your personal message is included - just fill in your message in the “Comments” section during the checkout process (step#3).

Shipping Times

We do our best to ship your order within three business days of receipt. If it will take longer, we will let you know.
We ship all items Priority Mail via the United States Postal Service ( Standard shipping time within the continental United States is 2-3 business days. Rates include shipping, handling and delivery confirmation. Overnight, second-day, and international shipping is available for an additional charge.

Please call (800) 282-2859 or email us at with any questions.

Wholesale Catalog Request

If you are interested in learning more about our wholesale and private label programs, or to request a wholesale catalog, please complete our on-line form (click here) or contact us at:

Sales inquiries:
Customer service:
Wholesale website:

Satisfaction Guarantee

Tea Guys values your business, and we want you to be happy with your purchase. If you are not satisfied, please call us at (800) 282-2859 or email us at to arrange for a return authorization within 30 days of your purchase.

Returns should be addressed to:

Tea Guys Returns
110 Christian Lane
Whately, MA 01093

Privacy Policy

We highly respect your privacy and keep all of your information private and secure. We will never release any of your information to a third party.

100% Safe Shopping

Every transaction you make at is 100% safe. We guarantee it. Any part of our site that asks for your personal or account information is protected by the latest encryption technology.