Contact Customer Service
Questions? Contact Tea Guys between
9:00 am – 5:00 pm EST, Monday-Friday by: Phone: (800) 282-2859 toll-free or (413) 303-0137
Email: customer_service@teaguys.com
Ordering
Online: 24 hours a day at www.teaguys.com
Phone:
(800) 282-2859 toll-free or (413) 303-0137
Fax: (413) 303-9587
Mail:
Tea Guys, LLC
PO Box 562
Hatfield, MA 01038
Want to buy locally? Find a local gourmet food shop and tea house that offers our TEASE branded loose tea > Tease Retail Locations.
Sales Tax
There is no sales tax on tea. Tea accessories are subject to a 5% sales tax for shipments to Massachusetts.
Payment
Through PayPal, we accept all major credit cards: Visa, MasterCard, Discover and American Express. We can also process personal checks and money orders with PayPal.
Shipping
Depending on the availability of the items you're purchasing, you might have to wait a bit longer for your order to ship, but you'll save money on shipping due to our flat rate shipping policy. If you want the items faster. We can ship them as soon as they become available, but an additional cost will apply ($4.95 per shipment). Please note during the checkout process in the notes section or call us or email us at orders@teaguys.com
We ship all items Priority Mail via the United States Postal Service (www.usps.com). Standard shipping time within the continental United States is
2-3 business days. Rates include shipping, handling and delivery confirmation. Overnight, second-day, and international shipping is available for an additional charge - please call (800) 282-2859 or email us at customer_service@teaguys.com to receive a quote.
Holiday Shipping 2009
To ensure holiday delivery, order by the dates and times listed in the chart below
(US orders only).
Holiday
Thanksgiving, Nov 26
Hanukkah, Dec 11
Christmas Day, Dec 25
New Year's Eve, Dec 31 |
Priority Shipping
Nov. 19, Noon, EST
Dec. 4, Noon, EST
Dec. 18, Noon, EST
Dec. 24, Noon, EST |
Rush Delivery*
Nov. 23, Noon, EST
Dec. 7, Noon, EST
Dec. 22, Noon, EST
Dec. 29, Noon, EST |
|
*Rush Delivery service is available for an additional charge.
Please contact us.
US Shipping Costs
$4.95 Flat shipping rate on all packages.
We use USPS Priority or First
Class mail with average transit of 2-5
business days. Certain areas (outside U.S.A) may require additional shipping. Please contact us for
exact amounts.
Satisfaction Guarantee
Tea Guys values your
business, and we want you to be happy with your purchase. If for any reason you are not satisfied, please call us at (800) 282-2859 or email us at customer_service@teaguys.com to arrange for RMA.
Returns should be addressed to:
Tea Guys Returns
PO Box 562
Hatfield, MA 01038
Customer Reviews
Privacy Policy
We highly respect your privacy and keep all of your information private and secure. We will not release any of your information to a third party.
Gift Wrap
Most items can be gift wrapped
at your request for an additional $5.00 per item. Gift items are either
wrapped or presented
in an attractive Tea Guys gift box. Your personal message is
included - just fill in your text in the 'gift note' text box, and we will add it to your order.
Catalog Request
Consumer: We are working on a printed consumer catalog, but if you would like to be added to our mailing list please submit an inquiry > consumer catalog request
Wholesale: If you are interested in learning more about
wholesale, bulk, and private label, tea packaging please complete submit an inquiry >
wholesale catalog request
100% Safe Shopping
Every transaction you make at the teaguys.com is 100% safe. We guarantee it. Any part of our site that asks for your personal or account information is protected by the latest 128-bit encryption technology (the highest level commercially available) through PayPal.
Should you have any additional questions or specific inquiries about your order, call us at (800) 282-2859 toll-free or (413) 303-0137 or send an e-mail to customer_service@teaguys.com
